Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you use our dating application VN MATCH.

• Information You Provide: This may include your name, email address, age, gender, location, photographs, and any other information you choose to provide when setting up your profile or using the App.
• Automatically Collected Information: We may collect certain information automatically when you use the App, such as your IP address, device type, operating system, unique device identifiers, and information about your usage of the App.

• Provide and maintain the App;
• Customize and personalize your experience on the App;
• Communicate with you, including responding to your inquiries, providing customer support, and sending you updates and promotional messages;
• Analyze usage of the App and improve our services;
• Detect, prevent, and address technical issues or fraudulent activity; and
• Comply with legal obligations.

• With service providers who assist us in operating the App and providing our services (e.g., hosting providers, analytics providers);
• With third-party advertisers or advertising networks in order to display advertisements to you that may be of interest;
• With law enforcement authorities, government agencies, or authorized third parties, in response to a subpoena, court order, or other legal process or obligation;
• In connection with a merger, acquisition, or sale of all or a portion of our assets; and

• If you stop using our service, you can close your account, and your profile will no longer be visible.
• Accounts inactive for two years are automatically closed.
• After closure, data is retained for specific purposes as outlined below.

• A three-month safety retention window follows account closure (or one year for account bans). This period allows us to investigate harmful or unlawful activity to protect our members and potential victims.

• Transaction data: Retained for 10 years for tax and accounting compliance.
• Credit card information: Retained while the transaction can be disputed.
• Traffic data/logs: Kept for one year to meet legal requirements.
• Consent records: Maintained for five years to demonstrate legal compliance.

• Customer care communications: Retained for six years.
• Supporting customer care data and location of downloads/purchases: Kept for five years.
• Past accounts and subscriptions: Retained for three years after the last account closure.
• Profile data: Held for one year for potential litigation or legal claims.
• Banned members: Relevant data is kept as long as necessary to prevent re-registration and ensure member safety.

• If required by a valid legal request (e.g., subpoenas), we may retain data to comply with legal obligations or as necessary for legal proceedings.

• Non-identifiable data may be retained and used indefinitely to enhance services, develop features, and maintain platform safety.