Explore our FAQ section for quick answers to common queries about matching, messaging, privacy, and more.
As we’re hoping you know by now, honesty is our thing. Part of that means making sure everyone on VN Match is who they say they are. After all, why pretend to be someone else when you have so much going for you?
To help us do that, we ask you to verify yourself. It’s not difficult – all you need is a couple of minutes and the camera on your phone or computer to take the photo. And don’t worry, we’ll never share your photo on your profile or anywhere else.
Your location is generated automatically by the GPS receiver on your device, so it cannot be altered, however you can choose whether to show your distance or not in Settings.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
VN Match Premium is our paid service, giving you access to exclusive perks and features that make it easier to date the way that works for you. For example, you can see everyone who’s interested in you, or browse the app invisibly for some extra privacy.
If you're interested in VN Match Premium and you're using a Apple device, follow the instructions below:
Go to your profile
Tap on VN Match Premium
Choose your preferred price plan and a notification will prompt you to finalise your purchase.
If you continue, the costs will automatically be charged to your account.
If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines.
Unfortunately, we're unable to provide you with detailed information about a specific user.
Nice, you’re getting verified, good call! Don’t worry, it’s not hard:
Go to your profile and tap ‘Verify by photo’
Tap the photo icon
Copy the example pose we give you and take a photo
If it looks right, tap ‘Yes’ to send it in
If it doesn’t, have another go
It should only takes a minute or so to verify you, so you’ll hear from us pretty quickly!